Refund policy

Refund Policy – Click & Cork 🍷✨

At Click & Cork, customer satisfaction is at the heart of everything we do. While we take every precaution to ensure your order arrives safely and in perfect condition, we understand that issues may occasionally occur. This Refund Policy explains the conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds may be issued in the following cases:

Damaged or Defective Items: If your order arrives broken, spoiled, or compromised.

Incorrect Items: If you receive a product different from what you ordered.

Non-Delivery: If your order does not arrive due to carrier or logistics issues (after full investigation).

⚠️ Due to the nature of consumable goods (wine and beverages), refunds are not granted for reasons of taste preference or if the product has been opened/consumed.

2. Refund Request Process

To request a refund:

Contact our support team within 7 days of receiving your order.

Provide your order number, a description of the issue, and clear photos of the product and packaging.

Our team will evaluate your request within 2–3 business days.

3. Refund Options

Depending on the situation, we may offer:

Full or partial refund to your original payment method.

Store credit to be used on future purchases.

Replacement product (if stock is available).

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Opened or partially consumed products.

Change of mind or personal taste preferences.

Improper storage by the customer (e.g., exposure to heat, sunlight, or humidity).

Refusal to pay customs duties, taxes, or fees in international orders.

5. International Orders

Customers are responsible for local customs duties and taxes.

Refunds will not be issued for shipments delayed or held by customs.

Refunds for undeliverable packages returned to our warehouse may exclude shipping costs.

6. Processing Time

Once approved, refunds are processed within 7–10 business days.

Refund timing may vary depending on your bank, credit card provider, or payment method.